Car Hire at Palm Beach Intl Airport

Staff, especially the manager was extremely helpful during a very stressful time.

Very good. Had the choice through President's circle to choose my car for my trip.

Desk at PBI was under staffed for a holiday weekend. Car pick up and drop off we’re simple.

My experience with dollar was horrible. When I got there I wait 1 hour in line then when I got to the desk they told my the car I rented wasn’t there. I would have to wait 2-3 hours for the car and if I wanted a different car it would be $75 a day. The person at the desk was smiling and laughing and the manager refused to talk to me. They finally gave me a van for an extra $10 a day which was more than I was supposed to pay but they refused to let me leave with a vehicle otherwise. Then they van broke down immediately leaving the parking lot. This was the worst customer service I have ever experienced.

The rep at pbi helped me switch my car, the rep in Jax helped me drop off the car, great service

We made a reservation months ago, but when we went to pick up the car, they told us there was a 1-2 hour wait until they’d have a car ready for us. We had been lucky to have on-time flights, but then ended up with a two-hour “delay” because of the car rental! :( Staff was friendly, car was good, and drop-off experience was quick and easy, so it wasn’t ALL bad, but not a great start! The rep at pick-up also tried to upswell big time with the $75 gas tank and told us we may not be able to get gas near by because places have been running out lately (spoiler alert: we filled up around the corner without a problem). Her explanation of the insurance coverage was confusing too.

Lame and disappointing experience. Budget counter was closed, it was being served by Avis. The employee tried to charge me $18 a day because the didn't have the car I've rented. Explained, in a very rude attitude, that's their policy when you rent thru 3rd party. First time I see this non sense. Kept me, and my 8 year old daughter, waiting for a manager for 1.30 hours at 12am. Finally she proceed to "make an exemption" and gave us a dirty, smelly and pretty beaten Kia Soul.

The constant up selling was a turnoff. The add on driver was not paying, yet the fact that he only owned a Debit Card was an issue. Why?

Trip got canceled. Still got charged for car. Bad deal. .

I was impressed by Alamo’s staff - very efficient and courteous and helpful. Checking in and checking out was easy.

Pllease send my deposit, Ill be waiting. Thanks

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

Patrick at pick up was very friendly. He told me to park right outside the door when dropping off. When returning the car in the pouring rain, I parked it outside where he told me and ran inside to tell them. I was informed that I needed to park the car under the canopy of the hotel. So in the pouring rain, I got back into the car and drove it to underneath the hotel canopy. I was told to wait there for the van to take me to the airport. The van did not stop at the hotel, but in front of the Easirent door. I had to hurry through the hotel to get to the van before it left and flag it down myself so that the driver knew I needed a ride. A third time I had to go into the pouring rain to get into the van. All that said, I was not too pleased with the drop off experience! And I was VERY wet.

Super easy pick-up and drop-off experience.

Pick up; handled well by person showing cars available. Gate person had poor customer service skills initially, got better once she had documents. Marred the entire grade. Exit person had the an excellent customer service personality, a pleasure.

Staff effectiveness

Consistent with other thank cars the insides of the windows are very dirty. Windshield is especially dirty and streaked making it hard to see clearly at night. I shouldn't have to clean the windows. The white interior was stained - looks like tanning products making yellow / orange blotches. The cup holders were dirty and it looked like ashes in the bottom. Service at pick up was excellent, drop off was unmanned and not known in advance.

Windows and mirrors were not clean.