Ford car hires in Edinburgh

Although we reached out during their normal business hours, we were never able to pick up the car, because we weren’t able to contact them to get the shuttle to the location. We finally got in contact with someone who told us she would call us back with an update on when to expect the shuttle, but she never called us back.

The car made an insane vibrating bass sound that people could hear from outside, it sounded like there was some black market subwoofer in there. I rented this car to attend my grandfathers FUNERAL. I’m in the procession sounding like I’m blasting bass filled music! I tried to call them to be like what on earth and they never answered. When I returned the vehicle and reported the noise to them they were like “oh yeah we know about that, this type of car is probably going to get recalled because they all make that noise.” Seems like something one would mention BEFORE. Also took like 45 minutes to get the car because they had one person at the desk and the people in front of us didn’t have a shred of the details they needed so there was just a line forming behind them. Also the car was overdue for an oil change by THREE THOUSAND miles and the car kept sending an alert about how the oil life was at 0%. When I told them this when dropping off the car they were just like “oh yeah we know”

They said pickup was at the airport. It is not. You have to walk 1/3 mile with your luggage to take a shuttle to their place which is 15 minutes away. I waited thirty minutes for the shuttle and finally gave up and rented from another company.

They cancelled my order for being 1 hour late to pick up and then wanted to charge me £150 extra. Their customer service was also very bad.

The shuttle was an hour and 30 minutes late picking us up from the airport we waited outside in the heat. It took 1 hour for the lady to process our pick up saying I’m just waiting for the cad to be ready. Worst rental car experience in 30 years

flexibility with drop off hour, friendly staff

The car was clean, modern, easy to use. Staff were very friendly and helpful, both at pickup in Edinburgh and drop-off in Glasgow.

Easy to pickup and drop off! Quality cars

Staff were really friendly.

Good service, Very friendly staff, decent price!!!

I never got my car as they never answered the phone and I was unable to leave a message either.

The women who checked the car out and back in were friendly and informative.

Very easy pick up and drop off, helpful staff, no sense of anyone trying to charge for damages - All very fair and reasonable, and done in a professional but friendly manner.

We were well taken care of

We had to wait a couple of hours for the car and then had to be shuttled to another location to pick it up....staff were very friendly and helpful, however.

They do not provide pickup or dropoff.

Drop off was easy!

Pros: Easy drop off Decent car Cons: Expect $300 in surprise charges and incessant upsells

The staff was wonderful, went through how the car works.